CallFlowLabs

CallFlowLabs Privacy Policy

Protecting your private information is our priority. This Privacy Policy applies to CallFlowLabs and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to CallFlowLabs include our website and services. CallFlowLabs is an AI call agent setup and implementation service. By using CallFlowLabs services, you consent to the data practices described in this statement.

Collection of Your Personal Information

We collect several different types of data for various purposes, primarily to provide and improve our AI call agent setup services. These data include:

1. Personal Data

In order to better provide you with AI call agent implementation services, CallFlowLabs may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). These may include, but not limited to:

Email address
First name and last name
Phone number
Company name and business information
Address, State, Province, ZIP/Postal code, City
Business requirements and specifications for AI call agents

Please note that we do not collect any personal information about you unless you voluntarily provide it to us. We will use your information for communicating with you in relation to AI call agent services you have requested from us, providing project updates, and sending you newsletters, service announcements, or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

2. Business Data for AI Agent Configuration

To implement your custom AI call agents, we collect:

Business knowledge base materials (FAQs, product information, service descriptions)
Call scripts and conversation flows
Integration requirements and system specifications
Voice personality preferences and branding guidelines
Customer service protocols and escalation procedures

3. Usage Data

We may gather data about how you access and use our services ("Usage Data"), which may contain information like your IP address, browser type and version, the pages you visit on our service, the time and date of your visit, and other diagnostic data.

4. Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our service
Preference Cookies: We use Preference Cookies to remember your preferences and settings
Security Cookies: We use Security Cookies for security purposes

5. Use of Data

CallFlowLabs uses the collected data to:

Fulfill the purpose for which you provide it
Design, implement, and configure your custom AI call agents
Provide and maintain our AI call agent setup services
Integrate AI agents with your existing business systems
Train AI agents on your specific business knowledge and requirements
Provide customer support and project management
Notify you about changes to our services or your AI agent configuration
Gather analysis to improve our implementation services
Monitor the performance of implemented AI agents
Detect, prevent, and address technical issues with AI agent implementations
Carry out our obligations and enforce our rights arising from service agreements
Provide you with project updates, service notices, and billing information
Provide you with news about AI call agent capabilities and service improvements
For any other purpose with your consent

6. Retention of Data

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to comply with our legal obligations, resolve disputes, and enforce our service agreements.

Business Data used for AI agent configuration will be retained for the duration of your service agreement and for a reasonable period afterward to provide ongoing support and maintenance.

Usage Data is generally retained for internal analysis purposes to improve our AI implementation services.

7. Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

CallFlowLabs will take all reasonably required steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Disclosure of Data

We may disclose Personal Data that we collect, or you provide:

If required to do so by law or in response to valid requests by public authorities
Where we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred
To our service providers and subcontractors who assist in AI agent implementation
To fulfill the purpose for which you provide it (such as integrating with your business systems)
For any other purpose disclosed by us when you provide the information
With your consent in any other cases
If we believe disclosure is necessary to protect the rights, property, or safety of CallFlowLabs, our customers, or others

9. AI Agent Data Handling

Important: CallFlowLabs does not store or retain call recordings from your AI agents. However, third-party services integrated with your AI agents (such as telephony providers, CRM systems, or analytics platforms) may record calls according to their own policies. You remain responsible for compliance with all applicable call recording laws and privacy requirements.

The business knowledge and training data you provide for AI agent configuration is used solely to implement your custom AI agents and is not shared with other customers or used to train general AI models.

10. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

the right to access, update or to delete your data on our site;
the right to rectify your information if that information is inaccurate or incomplete;
the right to object to the processing of your Personal Data;
the right to request that the processing of your personal information is restricted;
the right to request and be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
the right to withdraw consent at any time where your consent is required to process any of your personal information;

Service Providers

We may employ third-party companies and individuals to facilitate our AI call agent implementation services. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Service providers may include:

Analytics: Google Analytics, for website performance analysis
Payment Processing: Stripe, for billing and payment processing
Communication: Email and project management platforms for client communication
AI Technology Partners: Third-party AI and telephony providers necessary for AI agent implementation

Contact Information

CallFlowLabs welcomes your questions or comments regarding this Privacy Policy. If you believe that CallFlowLabs has not adhered to this Privacy Policy, please contact us via the Contact Us form.

Privacy Policy